Refund policy

All prices are in Nepali rupees (NPR) and are shown before you pay. Paid services start as soon as Khalti or eSewa confirms the payment, so most fees are not refundable once used. We refund in the cases below, and wherever the Consumer Protection Act 2075 requires it.

• Charged but nothing delivered: the money left your wallet but the listing, feature, plan or unlock did not activate and we cannot fix it within 2 working days. Full refund.
• Charged twice for the same thing. Full refund of the duplicate.
• Listing fee for a listing we reject in moderation before it ever went live, if you ask within 7 days of the rejection and do not fix and resubmit it. Full refund of that listing fee.
• Broker or agency plan cancelled within 3 days of purchase with no listings published and no boosts used under it. Full refund.
• Service outage: if the website and app are unavailable for more than 72 hours in a row, we extend affected featured slots, plans and passes by the lost time, or refund the unused part if you prefer.
• Contact unlock where the number shown is wrong or unreachable and the listing is removed after your report. Refund of that unlock.

• A listing that went live, then sold, rented, expired or was removed by you.
• A listing removed for breaking our terms (fake, duplicate, misleading or unauthorised).
• Featured time, contact unlocks or passes already used, or a plan used to publish or boost.
• Platform share paid on broker commission for a deal the seller confirmed.
• Money paid directly to another user (deposits, advances, token money, commission). 99ropani is not party to those payments; raise a dispute in the app and, if needed, report it to the police.

Rent paid through 99ropani is collected for the landlord. If it has not yet been paid out to the landlord, we can refund it when both the tenant and landlord agree, or when an admin decides a dispute in the tenant's favour. After payout, refunds are between tenant and landlord. The online payment fee is refunded only if the payment failed on our side.

Open a dispute in the app (Dashboard, then Disputes) or email support@99ropani.com. Include the payment reference (Khalti or eSewa transaction ID), date and amount. Ask within 30 days of the payment.

We reply within 3 working days. Approved refunds go back to the same Khalti or eSewa account: Khalti refunds usually arrive within 3 to 7 working days; eSewa refunds are made through the eSewa merchant portal and can take up to 10 working days. We cannot refund to a different wallet or in cash.